HOW IT WORKS
STEP 1: SIGN UP & FOLLOW US ON SOCIAL MEDIA
Tickets are sent out on a first come first served basis. To be the first to know when a show is coming up, sign up to our mailing list and following us on Facebook and Instagram.
STEP 2: APPLY ONLINE
Once applications open you can register your interest via the ticketing portal. The link for tickets will be on our website and on the emails we send about that show.
You will need to enter the name, age and email address of any guests you want to bring. Please do not use multiple emails that you own. Every person over 18 on your application must have their own verified account with us. This is a legal requirement as all audience members must accept the Terms & Conditions for the show. These include agreeing to a Confidentiality Agreement, your appearance release and venue specific T&Cs. If your guests are under 18, their guardian needs to be nominated to accept on their behalf. You can change the details of your guests at any time up until your guest accepts or declines a ticket offer. Changes can be made in your profile under 'Applications & Tickets' > 'Manage Booking' > 'Edit Guest Details'.
STEP 3: ACCEPT YOUR TICKET OFFER
Depending on the show you may get a ticket offer straight away. Alternatively you will get an email saying your ticket offer has been received. If and when a ticket offer is sent you will need to accept the offer to retrieve your ticket. Any guests you have invited must also do the same. If and when people decline ticket offers, more tickets are automatically sent out. This means you may receive a ticket offer right up until the day of the show so keep an eye on your inbox and spam folder.
STEP 4: DOWNLOAD YOUR TICKETS
You’ll receive an email with your tickets attached. You must show your ticket to enter so print out or have open on your phone to be scanned at the registration desk.
STEP 5: CONFIRM YOUR ATTENDANCE
Tickets are free and we do get a high percentage of people who do not turn up so we will send you an SMS within 24 hours of your arrival time. It is essential you respond to this SMS otherwise we will may give your seat away.
STEP 6: COME TO THE SHOW!
All you need to do is turn up on time and we’ll swap your ticket for a wristband. Occasionally there will be circumstances beyond our control which mean we have less seats than tickets available on the day. In these instances, providing you arrived on time, you will be offered guaranteed entry tickets to another show.
TICKET TYPES
GA
GENERAL ADMISSION
GA tickets are our standard ticket type and make up the majority of our tickets. There are a few things you need to be aware of.
On show days, ticket holders are processed on a first-come, first-served basis and these tickets do not guarantee entry. We work very hard to ensure we have a full studio but late arriving GA ticket holders may not be able to gain entry to the show because to account for no shows, we have to send out more tickets than we have seats available.
For the best chance of getting your bum on a seat, get in line in plenty of time!
VIP
VIP tickets are given to the stakeholders of the show eg Network and Production Company guests. They may also be given out in special promotions or to audience members who have been turned away at a previous show.
VIP Ticket holders are guaranteed entry to the studio provided they arrive on time and have reserved seats. If VIP holders are late they risk losing their VIP status and may lose their reserved seat in studio.
ACCESS REQUIRED
Access Required (AR)can only be applied for on our website by selecting 'Access Required’ when applying for a ticket and/or signing up as a new user. Users can select from a list of access requirements (e.g. wheelchair access, difficulty with stairs) or explain the requirement in the 'other' field. If you receive a AR ticket you are guaranteed entry.
Please DO NOT turn up on the day with a GA ticket if you have access requirements as we are unlikely to be able to accommodate you at short notice. Please do not email requests as the fairest way for us to allocate tickets is via our ticketing system.
FRIENDS AND FAMILY
If you have a friend or relative taking part in the show they will be allocated a limited number of tickets. To apply for these tickets you will need a F&F promo code which they will give you. This code needs to be entered on application to upgrade your ticket. Once the allocation is exhausted you will not be able to use the code.
Friends and Family tickets guarantee entry and allocated seating. It is vitally important you arrive on time and let us know if you are no longer able to attend.
HOW DO I GET TICKETS?
SIGN UP TO OUR MAILING LIST
Increase your chances of getting tickets by being the first to know when shows are filming!
INTERSTATE TRAVELLERS
Please email us before booking any flights and accomodation.
SOCIAL MEDIA PROMOTIONS
We release last minute tickets and specials on our social pages. Be sure to like and follow us!
WHAT IF THE STUDIO IS FULL?
We try our hardest to make sure we ticket the right number of people to a show. We work hard to figure out how many people will actually show up; and most of the time, we're right!
However sometimes circumstances beyond our control mean we have less seats available and we may not be able to accomodate all General Admission ticket holders. If we have space in a future session, we will always try to offer you a Priority ticket to one of those. If no space is available, in future sessions of your show, we can offer your Priority Tickets to another one of our shows (pending availability).